Here is a unique perspective for aspiring and practicing educational leaders to expand their problemsolving and conflictresolution strategies. Starting_with_an exploration of listening problems and solutions, this book evolves into an examination of how people perceive reality, what motivates them, and what happens when their needs are not met. This book suggests new ways to understand the people with whom we interact, thus giving the reader useful information on how to communicate with them effectively.

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Michael B. Gilbert is professor of educational leadership at Central Michigan Univeristy. He has been involved in the preparation of educational leaders since 1975. His earlier career involved public-school teaching and administration at both the school site and central office.

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