Collaboration is where IT's at : How IT vendors can increase customer satisfaction and grow more rapidly by building successful alliance ecosystems

Danielle James is an entrepreneurial big-picture thinker with a Bachelor of Science, who started her career in the IT industry in 1995. She has held management positions in APAC for large, medium and startup vendors such as IBM, Oracle, ONYX Software, Infor and Ephesoft, and in 1997 co-created and launched a decision support software product. With experience in direct business-to-business solutions sales, challenger sales, and marketing, Danielle adapted naturally to work with alliances as her career unfolded. She has taken a particular interest in partnerships between IT vendors and Global Systems Integrators (such as Deloitte, Accenture, Wipro and TCS) because of the significant strategic clout these alliances deliver in terms of financial return for the participants, as well as in terms of customer outcomes and professional growth. Founder of Collaboration Nation, a global consulting services business based in Sydney, Australia, Danielle speaks, coaches, trains and mentors her clients in their development of successful alliance partner ecosystems. In her spare time, she loves to immerse herself in nature, be with loved ones (of both the two- and the four-legged variety), read, write, and think about how to improve the world for everyone and everything in it.