Cloud Security Solutions : STEP 1: The Cloud Service Level Agreement (CSLA)

CLOUD SOLUTIONS BEGIN WITH A WELL-DESIGNED CLOUD SERVICE LEVEL AGREEMENT (CSLA)This book is not another Cloud Security Theory book, it is a practical and how-to volume for both the Cloud Service Customer (CSC) and Cloud Service Provider (CSP) negotiate the CSLA based on defined terms and metrics. This is more than a high-level description of “risks and challenges” involved in entering into a true CSLA. It is a “down in the weeds” approach with nearly 100 specific Service Level Objectives (SLO)—the next level down--with suggested metrics that get you started on Day 1.So you have decided to deploy part or all of your business into a major cloud vendor. The questions are: 1) Will I get the functionality my business requires, and 2) more importantly, how do I know how secure it really is? This book is written to help you and your IT staff develop, review, and oversee an effective cloud implementation. We provide you with a large and detailed amount of Service Level Objectives (SLO) that ensure a smooth transition, and ultimately the framework to maintain a proper quality assurance and oversight mission. This book is based upon both US and international lessons learned and best practices designed to provide the value and return on investment that businesses rightfully demand.