The approahes that long-term care leaders employ over the next 10 years will shape the future of aging services in our country. Reserch continues to demonstrate that facility leadership shows a relationship with every measure of quality. Dr. Gilster has lived in this world and shares her experiences and the importance of the S.E.R.V.I.C.E. model of leadership with the reader. For those embarking on transformational change---for those knowing that Person-Directed Care is essential---for those wanting to learn about leadership---for everyone involved in Long-Term Care, this book is an essential part of your professional curriculum. Mary Tellis-Nayak, MSN, MPH Business Development Executive Past President and CEO of the American College of Health Care Administrators

Dr. Gilster has been a pioneer as a woman and a healthcare professional in building a new model for effective leadership. In the 21st century healthcare and many other industries must blend the new realties of business survival, quality patient care and a workforce that is searching to find meaning in their life and their work. This break-through vision is a guide for moving your organization and your team to the highest levels of success. Vanessa Freytag, Publisher, Women's Business Cincinnati and President of W-Insight, Inc.

In her book Susan has captured the essence and importance of directed and mentored leadership. It illutrates ways to captivate, enrich and empower the staff through education, coaching and a solid vision. Mark Wellinghoff, M.S., LNHA Vice President of Operations, Carespring Management Resources

�ber die Autorin bzw. den Autor

Dr. Susan D. Gilster is a leader in innovative healthcare project development and has been involved in creating programs and organizations in the United States and abroad. As an educator, researcher and practitioner, Susan has published and presented nationally and internationally on a variety of health and program development topics, specifically Alzheimer's disease programs, employee resources and most recently leadership development and organizational change. She has directed and conducted several clinical and drug research projects, many which were national in scope. Dr. Gilster has a strong desire to merge academia and practice ensuring that the best and latest technology and practices are brought into the clinical arena and serves the regions higher educational systems as a volunteer professor and preceptor.

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