Call Centers For Dummies
Real Bergevin
ISBN 10: 0470835494 ISBN 13: 9780470835494
Verlag: For Dummies, 2005
Gebraucht
Paperback
Verkäufer
ThriftBooks-Reno, Reno, NV, USA
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Beschreibung
Beschreibung:
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Bestandsnummer des Verkäufers G0470835494I4N00
Inhaltsangabe:
A fun and simple guide to improving call center management and responseCall Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.
Über die Autorin bzw. den Autor: Réal Bergevin is the founder and CEO of The NuComm Corporation, an organization that helps corporations communicate and do business with their customers. NuComm has offices throughout Canada and the Philippines and has been named one of Canada s 50 Best Managed Companies for four years in a row.
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Bibliografische Details
Titel: Call Centers For Dummies
Verlag: For Dummies
Erscheinungsdatum: 2005
Einband: Paperback
Zustand: Very Good
Zustand des Schutzumschlags: No Jacket