The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is needed. This book provides 72 possible techniques and practical guidance on how and when to apply them.

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James Cadle has been involved in business systems for over thirty years, initially with London Transport . Debra Paul is the Managing Director of Assist Knowledge Development. She jointly wrote the best-selling BCS publication Business Analysis. Paul Turner is a Director of Business & IS Skills and Assist Knowledge Development.

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