From first edition: A wide-ranging text, which challenges those who already believe that currently IT systems are often inefficient and do not meet the organisaton's needs. Although an introductory book it is both practical and readable even for the experienced practitioner. -- Kybernetes Business Analysis is an excellent introductory text for business analysts seeking to apply the standards, knowledge and competencies of the discipline. It goes beyond most texts to show how business analysts define requirements not only to support IT systems development, but also to drive business change and implement organizational strategy. -- Kathleen Barret * International Institute of Business Analysis *

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