This book provides key strategic principles and best practices to guide the design and implementation of digital government strategies. It provides a series of recommendations and findings to think about IT applications in government as a platform for information, services and collaboration, and strategies to avoid identified pitfalls. Digital government research suggests that information technologies have the potential to generate immense public value and transform the relationships between governments, citizens, businesses and other stakeholders. However, developing innovative and high impact solutions for citizens hinges on the development of strategic institutional, organizational and technical capabilities. Thus far, particular characteristics and problems of the public sector organization promote the development of poorly integrated and difficult to maintain applications. For example, governments maintain separate applications for open data, transparency, and public services, leading to duplication of efforts and a waste of resources. The costs associated with maintaining such sets of poorly integrated systems may limit the use of resources to future projects and innovation. This book provides best practices and recommendations based on extensive research in both Mexico and the United States on how governments can develop a digital government strategy for creating public value, how to finance digital innovation in the public sector, how to building successful collaboration networks and foster citizen engagement, and how to correctly implement open government projects and open data. It will be of interest to researchers, practitioners, students, and public sector IT professionals that work in the design and implementation of technology-based projects and programs.
Rodrigo Sandoval-Almazan is Professor of the School of Accounting and Administration of the Autonomous University of the State of Mexico (UAEM) in Toluca, México. He has been professor of the Graduate School of Public Administration (EGAP) and Business Administration (EGADE) of the Institute of Technology and Superior Studies of Monterrey(ITESM) , Campus Estado de Mexico He is a member of the National Researchers System Level 2 . He has authored or coauthored more than 30 research papers. In 2013 he won the 2nd Latin American Award for Public Administration (INAP). He was the Editor of the Academic Journal RECAI (Journal of Studies on Accounting, Management and Informatics) sponsored by the UAEM. Dr. Sandoval Almazan is a member of NovaGob and somo editorial boards e-government journals. His research interests include e-government, information technology organizations, social networks in government and digital divide.
Luis Felipe Luna-Reyes is an Associate Professor of Informatics at the University at Albany in Albany, NY. He holds a Ph.D. in Information Science from the University at Albany, and he is also a member of the Mexican National Research System. His research focuses on electronic government and on modeling collaboration processes in the development of information technologies across fu
nctional and organizational boundaries. His research interests are related to areas such as inter-organizational collaboration, information sharing, success of government-wide Web sites, and information policy to promote economic exchange in the NAFTA region. He is the author or co-author of articles published in Government Information Quarterly, European Journal of Information Systems, Information Polity, Gestión y Política Pública, and System Dynamics Review, among others.
Dolores E. Luna-Reyes is a Professor in the Industrial, Mechanical and Logistics Engineering Department at Universidad de las Américas Puebla, México. She is member of the National Researchers System. Her research interests include e-government, logistics, and design and analysis of manufacturing systems.
J. Ramon Gil-Garcia, Ph.D., MS is an Associate Professor of Public Administration and Policy and the Research Director of the Center for Technology in Government, University at Albany, State University of New York (SUNY). Dr. Gil-Garcia is a member of the Mexican National System of Researchers and of the Mexican Academy of Sciences. In 2009, he was considered the most prolific author in the field of digital government research worldwid
e and in 2013 he was selected for the Research Award, which is “the highest distinction given annually by the Mexican Academy of Sciences to outstanding young researchers.” Dr. Gil-Garcia is the author or co-author of articles in prestigious international journals in Public Administration, Information Systems, and Digital Government and some of hispublications are among the most cited in the field of digital government research worldwide. His research interests include collaborative electronic government, inter-organizational information integration, smart cities and smart governments, adoption and implementation of emergent technologies, digital divide policies, new public management, public policy evaluation, and multi-method research approaches.
Gabriel Puron-Cid is Professor at the Department of Public Administration of the Centro de Investigación y Docencia Económicas, A.C. (CIDE). His areas of research are adoption and impact of technology innovations using data, technology, and analytical methods for policy analysis, performance management and evaluation, public budgeting, and government accounting in the public sector (e-government, open government and open data). His background is multidisciplinary and complementary (accounting, public administration, and in
formation systems). He has a solid formation in public administration theory, practice, and applied analytical and methodological tools based on years of experience in government, teaching, consulting, and training in the U.S. and Mexico. Today he is collaborating in several international research projects funded by the National Council of Science and Technology (CONACYT), the INEGI and the CIDE in Mexico and the GTZ, the United Nations, the World Bank and the Center for Technology in Government (CTG) at the international level.
Sergi
o Picazo-Vela is an associate professor in the business administration department at the Business School of the Universidad de las Américas Puebla, and member of the Mexican Research System. He received his PhD in Business Administration from Southern Illinois University Carbondale. His research interests include e-commerce, information technology outsourcing, cyberloafing, social media sites, and e-government. His research has been published in different peer-reviewed journals such as Communications of the Association for Information Systems, Computers and Human Behavior, and Government Information Quarterly, and in proceedings of different conferences.
