Breakthrough Customer Service: Best Practices of Leaders in Customer Support

Stanley A Brown

6 Bewertungen von Goodreads

Sprache: Englisch

Verlag: Wiley, 1997

0471642320 / 9780471642329

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Artikelbeschreibung des Verkäufers

Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S&P Data Philip C. Brown, Senior Vice-President, Telebanking and Alternate Channels, Bank of Montreal Brenda Anderson, Executive Director, International Customer Service Association J.A. Sinex, III, Manager, Global Integrated Services Team, External Affairs, DuPont Breakthrough Customer Service Best Practices of Leaders in Customer Support "An impressive array of experts and industry winners provide a virtual road map through the major changes necessary to achieve real breakthrough customer service. A must-read for those determined to make great customer service a competitive edge!" "Breakthrough Customer Service scores a direct hit on how to differentiate a business through strategic customer service." "If companies implemented just a few of the great ideas found in this book, they would enjoy world-class leadership positions not only in their own industry, but across all industries." "A stimulating look across industries and channels, the way customers actually experience service, and a very useful way to identify breakthrough opportunities." "A great management tool, it provides real-world examples and effective solutions that can be applied to your business." "This book is must reading for companies that want to be more competitive. It provides businesses with thought-provoking solutions to consider in their quest for superior results.".…

Bestandsnummer des Verkäufers 00103476068

Titel
Breakthrough Customer Service: Best Practices of Leaders in Customer Support
Autor
Stanley A Brown
Verlag
Wiley
Erscheinungsjahr
1997
Zustand
Good
Einband
Hardback
Sprache
Englisch
ISBN-10
0471642320
ISBN-13
9780471642329

World of Books (was SecondSale)

Montgomery, IL, USA

Verkäufer/-in mit 5 Sternen

Verkäufer:in bei ZVAB seit 20. Dezember 2007

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