For anyone who wants to achieve better returns on their IT investments, CIO Best Practices, Second Edition presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources.

Filled with real-world examples of CIO success stories, the Second Edition explores:

CIO leadership responsibilities and opportunities
The business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the Internet
The increasingly inextricable relationships between customers, employees, and their use of personal information technologies
Emerging cultural expectations and standards outside the workplace
Current CRM best practices in terms of the relationship between customer preferences and shareholder wealth
Enterprise energy utilization and sustainability practices�otherwise known as Green IT�with all the best practices collected here, in one place
Best practices for one of the Internet's newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business

�ber die Autorin bzw. den Autor

JOE STENZEL has worked as editor in chief of the Journal of Strategic Performance Management and Cost Management, and two Warren, Gorham, and Lamont periodicals since 2000. He has written or co-written four other books for John Wiley & Sons: Essentials of Cost Management, From Cost to Performance Management, CFO Survival Guide, and Lean Accounting.

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