`This book explores what clients have to say about their experience of the psychotherapeutic process. David Howe observes that, regardless of the therapist's theoretical orientation, clients say similar things about their experience of being helped (and not being helped). It is the non-specifics of genuineness, a secure trusting atmosphere, empathy and warmth that offer the vehicle for encouraging a dialogue of personal intimate material, and of "making sense" and understanding when we are in pain, puzzled or worried.... This is an easy and gentle read.... For those interested in Attachment Theory, this would be a useful addition to their bookshelf' - Clinical Psychology Forum
`David Howe develops a theory of counselling on the basis of what clients say about their experience of it... The book will interest Samaritans who want to explore the theory behind what Chad has called our listening therapy - why it is necessary and why it works' - The Samaritan
`For those in social work who still see helping as providing the crucial core of what they do and the way they do it, this book is essential reading... The book provides a clear and very readable insight into the helping process... In a previous age David Howe would have been thanked for providing an important social work text. I think he has and I am sure many social work students and practitioners will find it invaluable. What he has done is ask us to urgently consider what the nature of social work is in its contemporary form' - British Journal of Social Work