Robotic Process Automation will continue its exponential growth over the next five years. With more than 54 vendors, different kinds of tools, generic applicability and as a cognitive and AI platform, RPA has fast become an opportunity that is too good to miss. So, how do you leverage the massive potential business value? Based on four years of research into over 420 business deployments, this book identifies the distinctive leading practices of front-runners, and a Total Value of Ownership (TVO) framework to drive out value across the RPA life-cycle. This book brings a new focus on RPA's strategic potential: the innovations made possible and how to deliver through effective sourcing stakeholder-buy-in, governance, change management, and capability development practices. RPA as a platform, linking with cognitive and AI technologies as part of digital transformation is highlighted. The central messages - think and behave strategically, start right, institutionalize fast, and innovate continuously - are demonstrated, with multiple client experiences, trials and lessons. From dealing with old world process and IT challenges, RPA is now being applied towards building the new digital world and becoming strategic in its application. * Based on extensive new research by world renowned authors * Comprehensive market overview * A systematic set of action principles across the RPA life-cycle * Challenges, and where value is being left on the table * A focus on metrics and Total Value of Ownership * Multiple client case studies * RPA as a foundation for cognitive and AI

�ber die Autorin bzw. den Autor

Dr. Leslie Willcocks has a global reputation for his work in robotic process automation; AI; cognitive automation; the future of work; digital innovation outsourcing; global management strategy; organizational change; IT management; and managing digital business. Leslie is Professor in Technology Work and Globalization at London School of Economics and Political Science, Associate Fellow at Green Templeton College, Oxford, and Editor of the Journal of Information Technology. He is a regular keynote speaker at international conferences, and advises major corporations and government institutions. Dr. John Hindle is a Founder and Managing Partner of Knowledge Capital Partners - www.knowledgecapitalpartners.com. He currently serves as Vice Chair of the IEEE P2755 Intelligent Process Automation Working Group - a multilateral standards initiative for this emerging industry. With over 35 years' international experience as a senior marketing executive and adviser, John holds a doctoral degree from Vanderbilt University and has held Adjunct Professorships in Human and Organizational Development with Vanderbilt, and International Marketing with New York University in London. Dr. Mary C. Lacity is Walton Professor of Information Systems and Director of the Blockchain Center of Excellence in the Sam M. Walton College of Business at The University of Arkansas. Mary's recent research focuses on improving business services using Robotic Process Automation (RPA), Cognitive Automation (CA), and Blockchain technologies. She has conducted case studies and surveys of hundreds of organizations on their adoption journeys, has given keynote speeches and executive seminars worldwide, and has served as an expert witness for the US Congress.

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