I'll Be Back

Shep Hyken

17 Bewertungen von Goodreads

Sprache: Englisch

Verlag: Sound Wisdom, 2021

1640953019 / 9781640953017

  • Hardcover
  • Gebraucht
Alle Details anzeigen

Anbieter: World of Books (was SecondSale), Montgomery, IL, USAWorld of Books (was SecondSale)

Verkäufer/-in mit 5 Sternen

Verkäufer:in bei ZVAB seit 20. Dezember 2007

Hardcover

Zustand: Gebraucht - Wie neu

EUR 5,53

 Versand gratis 
Versand innerhalb von USA

Anzahl: 1 verfügbar

In den Warenkorb
30 Tage kostenlose Rückgabe

Artikelbeschreibung des Verkäufers

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone?s job. Customer service is not a department. It?s not just for people on the front lines. It?s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It?s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I?ll Be Back you will learn? How to design and create an experience that gets customers to return, again and againThe one trackable trend that leaders must monitor every morningThe difference between repeat customers and loyal customersHow to build the I?ll Be Back cultureHow delivering an amazing customer experience is within the reach of every organizationThe two simple words that are the secret to every customer service programWhy most ?loyalty programs? fail to create customer loyaltyHow to personalize the customer experienceWhy setting up or expanding self-service and digital customer service choices are is a must, not an optionTen loyalty killers that can terminate your relationship with your customersAnd much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, ?I?ll be back!.…

Bestandsnummer des Verkäufers 00105915717

Titel
I'll Be Back
Autor
Shep Hyken
Verlag
Sound Wisdom
Erscheinungsjahr
2021
Zustand
Like New
Einband
Hardback
Sprache
Englisch
ISBN-10
1640953019
ISBN-13
9781640953017

World of Books (was SecondSale)

Montgomery, IL, USA

Verkäufer/-in mit 5 Sternen

Verkäufer:in bei ZVAB seit 20. Dezember 2007

Versandkosten innerhalb von USA

Artikel4 bis 12 Werktage3 bis 6 Werktage
Erster ArtikelEUR 0,00EUR 9,81
Die Versandzeiten werden von den Verkäuferinnen und Verkäufern festgelegt. Sie variieren je nach Versanddienstleister und Standort. Sendungen, die den Zoll passieren, können Verzögerungen unterliegen. Eventuell anfallende Abgaben oder Gebühren sind von der Käuferin bzw. dem Käufer zu tragen. Die Verkäuferin bzw. der Verkäufer kann Sie bezüglich zusätzlicher Versandkosten kontaktieren, um einen möglichen Anstieg der Versandkosten für Ihre Artikel auszugleichen.

Zahlungsarten

  • Visa
  • Mastercard
  • American Express
  • Carte Bleue
  • Apple Pay
  • Google Pay

Shopbeschreibung

Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …

Unternehmensdaten der Verkäuferin bzw. des Verkäufers

SBYB, Inc.

900 Knell Rd
Montgomery, IL USA 60538