Arnold and Boggs's Interpersonal Relationships: Professional Communication Skills for Canadian Nurses : Professional Communication Skills for Canadian Nurses

Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional Communication Skills for Canadian Nurses, 2nd Edition, helps you develop essential skills for communicating effectively with patients, families, and colleagues to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures you are prepared to apply theory to real-life practice.

• Canadian cultural and demographic considerations address issues related to race/ethnicity, Indigenous peoples, gender identity, 2SLGBTQ2I+ community, family composition, recent immigrants, refugees, and vulnerable persons
• Socio-cultural communication competencies coverage discusses how to reduce health disparities and increase health literacy
• Questions for Review and Discussion help you practise your reflective analysis skills and provide opportunities for thoughtful review of chapter content
• Simulation exercises enable you to practise, observe, and critically evaluate your professional communication skills in a safe learning environment
• Case examples help you learn to develop empathy for patients’ perspectives and needs
• Emphasis on collaborative communication includes related evidence-informed case studies and analysis
• Content on social media and transitional care delivery reflects current practice standards
• Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-patient relationship ― all central components of holistic nursing
• Nursing, behavioural, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication
• Evidence-Informed Nursing Practice boxes in each chapter offer a summary of research findings related to the chapter subject and are intended to strengthen awareness of the link between research and practice
• Ethical Dilemma boxes with reflection questions at the end of each chapter help you absorb and retain key ethical content throughout the text
• Separate chapters on communication across the lifespan highlight crucial communication tools that are the first step in developing a culture of safety in contemporary health care delivery
• Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples chapter increases awareness and knowledge of the impact of colonization on Indigenous Peoples to help you understand and develop practices which respectfully engage in cultural safety and humility through holistic communication with Indigenous Peoples and communities

• NEW! Updated Canadian statistics, research, references and resources, guidelines, assessment and screening tools, and more are incorporated throughout the text
• NEW! Reorganized chapters clearly divide information into Concepts and Applications sections
• NEW! Navigating Epistemic Racism case study written by graduate studies nurses enhances the Engaging with Humility chapter
• NEW! Updated art programme helps illustrate and visually reinforce understanding of complex theories
• EXPANDED! Coverage of Canada’s unique health care context and cultural landscape includes even greater examples reflecting Canada's culture and diversity
• UPDATED! Thoroughly revised content presents the most current issues and communication concepts