Appreciative Inquiry for Change Management: Using AI to facilitate organizational development

Jonathan Passmore,Sarah Lewis,Stefan Cantore

Verlag: Kogan Page Limited/Viva Books, 2011
ISBN 10: 0749463554 / ISBN 13: 9780749463557
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Beschreibung:

Appreciative Inquiry [AI] is now a widely recognized process for engaging people in organizational development and change management. Based around conversational practice, it is a particular way of asking questions, fostering relationships and increasing an organization?s capacity for collaboration and change. It focuses on building organizations around what works, rather than trying to fix what doesn?t, and acknowledges the contribution of individuals in order to increase trust and organizational alignment and effectiveness. Appreciative Inquiry for Change Management studies AI in depth, identifying what makes it work and how to implement it in order to improve performance within your business. The book explains the skills, perspectives and approaches needed for successful AI, and demonstrates how AI can be applied in a practical conversational approach to your organizational challenges. Case studies from organizations that have already integrated AI into their change management practice, including Nokia and BP, reveal why the processes are valuable, why they are effective and how to promote, create and generate such conversations yourself. It is an excellent resource for coaches, facilitators, practitioners and students to discover the benefits that conversational techniques can have on an organization and its performance, Contents: Introduction ? PART ONE :Understanding conversational approaches to change ? Organizations as machines, workers as cogs and management as a control process ? Introduction ? Organization as a group social skill ? Taylorism and Scientific Management ? Belief in the power of problem solving to change organizations ? Belief in the power of naming problems to produce change ? Belief in the power of instruction to achieve change ? The belief that emotions are problematic ? Belief in the power of criticism and fear to motivate change ? Belief in the head and body organizational split ? Belief in the power of separating elements to enhance clarity and so the ability to act efficiently ? Belief in a ?right answer? to the problem of design ? Summary ? An alternative approach: organizations as living human systems ? Introduction ? The organization as living ? Organizations as human ? Organizations as systems ? Belief in the power of appreciation to promote growth ? Belief in the power of inquiry ? The power of talk to change things ? The power of imagination to produce change ? The power of positive emotional energy to achieve change ? The belief that language is creative ? Belief in the place and power of stories in organizational life ? Summary ? The development of conversational approaches to organizational change ? Where does the story begin? ? What is the history of Appreciative Inquiry? ? Why is Appreciative Inquiry becoming popular? ? Postmodernism ? Appreciative Inquiry and the information revolution ? Appreciative Inquiry and globalization ? Appreciative Inquiry and the human search for hope ? Appreciative Inquiry meets a need for connection in organizations ? Summary ? Appreciative Inquiry: how do you do it? ? Introduction ? Preparing for change ? Define ? Discovery ? Dream ? Design ? Destiny ? Summary ? PART TWO: Advanced ideas and practice ? The power of the question ? Introduction ? Not locks and keys ? Looking at questions ? Summary ? The power of conversation ? Introduction ? What is conversation? ? The power of conversation to transform ? The fear of conversation ? Understanding the fears and ambivalence towards conversation ? Some issues for the conversational practitioner to consider ? The ambivalence of organizations towards conversation ? How can a conversational practitioner support powerful conversations within organizations? ? The inner life of the conversational practitioner ? What will we as conversational practitioners bring to our work with organizati Printed Pages: 232. Buchnummer des Verkäufers 55998

Bibliografische Details

Titel: Appreciative Inquiry for Change Management: ...
Verlag: Kogan Page Limited/Viva Books
Erscheinungsdatum: 2011
Einband: Softcover
Zustand: New
Auflage: First edition.

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