Inhaltsangabe
Unlock the Power of ServiceNow: A Comprehensive Guide for Non-Technical System Administrators
Are you a non-technical professional stepping into the role of a ServiceNow System Administrator? Feeling overwhelmed by the platform's complexity? Fear not! This comprehensive guide is designed specifically for you.
What You'll Learn:
- Master the Basics: Navigate the ServiceNow interface, understand essential terminology, and grasp key concepts without needing technical expertise.
- Manage Users with Confidence: Learn how to add, modify, and manage user accounts, assign roles, and configure access controls to maintain a secure environment.
- Resolve Incidents Efficiently: Discover the incident management process, from identification and logging to resolution and closure, and leverage ServiceNow's tools to streamline incident handling.
- Tackle Problems Proactively: Understand the difference between incidents and problems, learn how to conduct root cause analysis, and implement solutions to prevent recurring issues.
- Control and Manage Changes: Navigate the change management process, create and manage change requests, and ensure smooth transitions with minimal disruption.
- Maintain Accurate Configurations: Explore configuration management, understand configuration items (CIs), and leverage ServiceNow's CMDB to track and manage IT assets effectively.
- Create and Share Knowledge: Learn how to create, organize, and share knowledge articles to empower users and improve service delivery.
- Streamline Service Delivery: Master service catalog management, create and manage service offerings, and enhance user experience through self-service portals.
- Track and Optimize IT Assets: Dive into IT asset management, track asset lifecycles, and leverage ServiceNow's tools to optimize asset utilization and control costs.
- Monitor and Improve Performance: Explore performance analytics, define key performance indicators (KPIs), and use ServiceNow's dashboards and reports to gain valuable insights.
- And Much More: Discover additional chapters on project and portfolio management, demand management, governance, risk, and compliance, IT service continuity, security incident response, vulnerability response, service level management, and IT financial management.
Who Should Read This Book:
- Non-Technical System Administrators: This book is perfect for individuals who are new to ServiceNow and don't have a technical background.
- Business Analysts: Gain a deeper understanding of ServiceNow's capabilities and how it can support business processes.
- IT Managers: Learn how to effectively manage and optimize ServiceNow to improve IT service delivery.
- Anyone Interested in ServiceNow: Whether you're a user, a manager, or simply curious about ServiceNow, this book will provide valuable insights.
Empower Yourself with ServiceNow:
Don't let the technical jargon intimidate you. This book will guide you through the essentials of ServiceNow, empowering you to become a confident and effective System Administrator. Start your ServiceNow journey today!
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