Service Management 101: A Service Management Guide for Service Providers, Those entering a career in Service Management and Anyone looking to understand ITIL. - Softcover

Inhaltsangabe

Service Management principles and practices are the lifeblood of any service provider and the way they measure and manage service provided to their customers. This book looks through all of the main elements of this practice describing each of the different areas in detail. The book is aimed at people looking to get into the industry right through to service providers looking to improve their service output.

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