Agentforce Unleashed: Harnessing Salesforce and AI for Business Excellence - Softcover

Inhaltsangabe

In 2026, businesses that master AI-powered automation win.

Salesforce has introduced Agentforce — its most powerful suite of autonomous agents, AI capabilities, and intelligent automation tools designed to transform how companies sell, serve, and operate.

Agentforce Unleashed is the ultimate practical guide to mastering Agentforce and unlocking the full potential of Salesforce CRM through intelligent automation, predictive AI, and autonomous workflows.

Whether you’re a Salesforce Administrator, Consultant, Business Analyst, Sales Leader, or CXO looking to drive digital transformation, this book provides everything you need to move from basic CRM usage to building intelligent, automated customer experiences.

What You’ll Learn:

• The foundations of Agentforce and how it revolutionizes traditional Salesforce CRM with autonomous agents and Einstein AI
• Step-by-step guidance to set up, configure, and customize Agentforce for your business needs
• How to build powerful automation and workflows that reduce manual work and improve operational efficiency
• Creating advanced dashboards, reporting, and real-time analytics for better decision-making
• Deep customization using custom objects, fields, and Lightning tools
• Integrating Agentforce with third-party applications and maximizing the mobile experience
• Leveraging Einstein AI and Predictive Analytics to forecast sales, prioritize leads, and deliver real-time intelligent recommendations
• Best practices for data hygiene, team collaboration, governance, and delivering exceptional customer experiences
• Real-world case studies from multiple industries showing successful Agentforce implementations and key lessons learned
• Future trends and emerging capabilities of Agentforce to keep your organization ahead of the curve

This book bridges the gap between technical configuration and business strategy. It combines clear, actionable instructions with practical examples and troubleshooting tips so you can confidently implement Agentforce and drive measurable results.

Perfect for:

• Salesforce Administrators and Developers
• CRM Consultants and Technical Architects
• Sales, Service, and Marketing leaders
• Business leaders driving AI and automation initiatives

Agentforce Unleashed equips you with the knowledge, strategies, and confidence to transform your Salesforce investment into a competitive advantage through intelligent automation and AI.

The age of autonomous agents is here. Learn how to unleash Agentforce in your organization and stay ahead in the AI-powered CRM era.

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