Customer-Centric Strategy: Winning Markets Through Superior Customer Value and Experience (THE FUTURE-READY BUSINESS SERIES™, Band 9) - Softcover

Customer-Centric Strategy : Winning Markets Through Superior Customer Value and Experience

Taschenbuch. Zustand: Neu. Neuware - Your Strategy Was Perfect. Your Customers Left Anyway.If your last strategy offsite produced a beautiful plan that never showed up in renewal numbers, you're not alone - and it's probably not your strategy that failed. It's the gap between what you intended and what your customers actually felt. Customer-Centric Strategy closes that gap with 13 original, field-tested frameworks - not theory, not another list of tips, but a complete customer value strategy system you can put to work this week.Every chapter ends with an Executive Toolkit: a scorecard, worksheet, or diagnostic built for real meetings, not bookshelves. And every claim is sourced - no invented statistics, no fabricated case studies, ever.- 13 proprietary frameworks, from the Customer Value Bridge to the Trust Equation- A 10-dimension Customer Value Gap Scorecard to diagnose your organization honestly- A CFO-ready ROI model - built for your data, not someone else's benchmark- Real, cited research (Bain, Kahneman, Harvard Business Review) - zero fabricated data- Book 9 of The Future-Ready Business Series(TM), written by Dr. Agus Masrianto, creator of the DMUI frameworkStop hoping your strategy reaches your customers. Build the bridge that guarantees it does - buy your copy today. Artikel-Nr. 9798189659003

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