This volume presents papers from a workshop which aimed to promote a better understanding of the connections between recent problems in theoretical or computational mechanics, including bounds in composites, phase transitions, microstructure of crystals, optimal design, nonlinear elasticity, and new mathematical tools in calculus of variations, including relaxation and g-convergence theory, Young and H-measures, compensated compactness and quasiconvexity.
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In services marketing, it is important to understand why customers behave the way they do. How do they make decisions about buying and using a service? What determines their satisfaction with it after consumption? Without this understanding, no firm can hope to create and deliver services that will result in satisfied customers who will buy again. Understanding Service Consumers is the first volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
This volume presents papers from a workshop which aimed to promote a better understanding of the connections between recent problems in theoretical or computational mechanics, including bounds in composites, phase transitions, microstructure of crystals, optimal design, nonlinear elasticity, and new mathematical tools in calculus of variations, including relaxation and g-convergence theory, Young and H-measures, compensated compactness and quasiconvexity.
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