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SLA Templates: a complete set of SLA templates (dbmetrics - DevOps series, Band 4) - Softcover
Buch 5 von 8: dbmetrics - DevOps series
Inhaltsangabe
This book gives booth a template and an explanation for this template for all common service level management documents.
The following templates are included in this book:
•Service Level Agreement (SLA)
•Underpinning Contract (UC)
•Operational Level Agreement (OLA)
•Document Agreement and Procedures (DAP)
•Document Financial Agreements (DFA)
•Service Cataloque
•External Spec Sheets (ESS)
•Internal Spec Sheers (ISS)
•Service Quality Plan (SQP)
•Service Improvement Program (SQP)
Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.
Über die Autorin bzw. den Autor
Drs. Ing. B. de Best RI has been active in ICT since 1985. He worked primarily with the top 100 of Dutch business and government organizations. He has acquired experience in different roles within all aspects of system development, including operations for 12 years. After that, he focused on the subject of service management. Currently, as a consultant, he is active in all aspects of the knowledge management cycle of service management, such as training ICT managers and service managers, advising service management organisations, improving service management processes and outsourcing (parts of) service management organisations. He graduated at both the HTS and University level in the management field.
Von der hinteren Coverseite
Most important in providing a service is customer satisfaction with the delivered performance. Resulting from this satisfaction, the supplier will benefit from repurchases, market promotions and recurring revenue.
But as a result of this customer satisfaction, perhaps the most important benefit for de supplier is the drive for his employees to enhance their knowledge and skills, in order to satisfy even more customers.
This book describes the Service Level Agreement templates needed, in order to meet customer service level requirements.
This book gives booth a template and an explanation for this template for all common service level management documents.
The following templates are included in this book:
•Service Level Agreement (SLA)
•Underpinning Contract (UC)
•Operational Level Agreement (OLA)
•Document Agreement and Procedures (DAP)
•Document Financial Agreements (DFA)
•Service Cataloque
•External Spec Sheets (ESS)
•Internal Spec Sheers (ISS)
•Service Quality Plan (SQP)
•Service Improvement Program (SQP)
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
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Sla Templates
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SLA Templates
Verlag:
LIGHTNING SOURCE INC, 2018
ISBN 10: 9492618036
ISBN 13: 9789492618030
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Kartoniert / Broschiert. Zustand: New. Über den AutorrnrnDrs. Ing. Bart de Best RI is vanaf 1985 werkzaam in de ICT. Hij heeft voornamelijk bij de top 100 van het Nederlandse bedrijfsleven en de overheid gewerkt en auteur van onder meer Acceptatiecriteria, Cloud SLA, Beheerarchi. Artikel-Nr. 909626309
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Taschenbuch. Zustand: Neu. Neuware - Most important in providing a service is customer satisfaction with the delivered performance. Resulting from this satisfaction, the supplier will benefit from repurchases, market promotions and recurring revenue.But as a result of this customer satisfaction, perhaps the most important benefit for de supplier is the drive for his employees to enhance their knowledge and skills, in order to satisfy even more customers.This book describes the Service Level Agreement templates needed, in order to meet customer service level requirements.This book gives booth a template and an explanation for this template for all common service level management documents.The following templates are included in this book:. Service Level Agreement (SLA). Underpinning Contract (UC). Operational Level Agreement (OLA). Document Agreement and Procedures (DAP). Document Financial Agreements (DFA). Service Cataloque. External Spec Sheets (ESS). Internal Spec Sheers (ISS). Service Quality Plan (SQP). Service Improvement Program (SQP). Artikel-Nr. 9789492618030
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