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IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition (Best Practice) - Softcover

Buch 10 von 11: Best practice

Van Der Haven, Dolf

 
9789401807012: IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition (Best Practice)
Softcover
ISBN 10: 9401807019 ISBN 13: 9789401807012
Verlag: Van Haren Publishing, 2020

Inhaltsangabe

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

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Über die Autorin bzw. den Autor

Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners

Von der hinteren Coverseite

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.

This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Van Haren Publishing
Erscheinungsdatum
2020
Sprache
Englisch
ISBN 10 
9401807019
ISBN 13 
9789401807012
Einband
Taschenbuch
Auflage
2
Anzahl der Seiten
80
Kontakt zum Hersteller
Van Haren Publishing, Miriam Blom
info@vanharen.net

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