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The Offer You Can't Refuse: What if customers ask for more than an excellent service? (Lannoo Campus) - Softcover
Inhaltsangabe
What if customers expect more than just a good product, excellent service and perfectly performing digital interfaces? And what if new technologies like 5G, artificial intelligence, quantum computing and robotics offer possibilities that go beyond mere ease of use?
Digital ease of use is the new minimum. It has become a commodity. The customer now regards it as the most normal thing in the world to have access to limitless products and services with just a single click of a mouse. In the years ahead, companies will need to play an active role in the 'life journey' of customers: helping to make their dreams come true and removing problems from their daily lives. In addition, customers are looking increasingly to companies instead of governments to tackle societal challenges like climate change, health care and mobility.
If your company succeeds in providing outstanding digital service, becomes a partner in the life of your customers and provides solutions for major societal issues, you will develop 'an offer you can't refuse'.
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Über die Autorin bzw. den Autor
Steven Van Belleghem is an expert in customer centricity in a digital world. He is a highly sought-after speaker for congresses, company meetings and events all over the world. Steven is also partner consultancy company Nexxworks, co-founder of Zembro and of content creation bureau Snackbytes.
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What if customers expect more than just a good product, excellent service and perfectly performing digital interfaces? And what if new technologies like 5G, artificial intelligence, quantum computing and robotics offer possibilities that go beyond mere ease of use?
Digital ease of use is the new minimum. It has become a commodity. The customer now regards it as the most normal thing in the world to have access to limitless products and services with just a single click of a mouse. In the years ahead, companies will need to play an active role in the 'life journey' of customers: helping to make their dreams come true and removing problems from their daily lives. In addition, customers are looking increasingly to companies instead of governments to tackle societal challenges like climate change, health care and mobility.
If your company succeeds in providing outstanding digital service, becomes a partner in the life of your customers and provides solutions for major societal issues, you will develop 'an offer you can't refuse'.
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- VerlagLannoo Publishers
- Erscheinungsdatum2020
- ISBN 10 9401470359
- ISBN 13 9789401470353
- EinbandTapa blanda
- SpracheEnglisch
- Anzahl der Seiten256
- Kontakt zum HerstellerNicht verfügbar
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service? (Lannoo Campus)
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Zustand: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Artikel-Nr. wbs3705926163
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
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Softcover. Zustand: Très bon. Légères traces d'usure sur la couverture. Edition 2020. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Slight signs of wear on the cover. Edition 2020. Ammareal gives back up to 15% of this item's net price to charity organizations. Artikel-Nr. F-124-698
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
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Paperback. Zustand: Very Good. The Offer You Can't Refuse: What If Customers Want More Than Excellent Service? This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Artikel-Nr. 7719-9789401470353
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service? (Lannoo Campus)
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Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Artikel-Nr. GOR011744028
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
Verlag:
Lannoo Publishers (edition ), 2020
ISBN 10: 9401470359
ISBN 13: 9789401470353
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Paperback. Zustand: Very Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Artikel-Nr. 9401470359-8-1
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
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Paperback. Zustand: Very Good. Artikel-Nr. mon0002821731
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The Offer You Can\ t Refuse: What If Customers Want More Than Excellent Service?
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Zustand: New. How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment.Über den AutorSteven Van Belleghem is an expert in customer centric. Artikel-Nr. 362613457
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The Offer You Can't Refuse
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PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000. Artikel-Nr. CW-9789401470353
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The Offer You Can't Refuse : What If Customers Want More Than Excellent Service?
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Taschenbuch. Zustand: Neu. Neuware - How can you stay relevant for your customers The answer is a combination of the following three factors: technology, personal involvement and social commitment. The past ten years have been marked by the arrival of 4G, mobile services, and robotics. These technologies have brought about a revolution in the field of customer experience and in the future, this will evolve even further. As a company, you will have to take a more active part in the personal life journey of your customers. This opens up the opportunity to tackle, together with your customer, concrete social world problems, including climate change, mobility, and health care. Customers increasingly seek out companies that do good for both themselves, and the world. Artikel-Nr. 9789401470353
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