Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) - Softcover

Buch 3 von 11: Best practice

Publishing, Van Haren

 
9789087531027: Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library)
Softcover
ISBN 10: 9087531028 ISBN 13: 9789087531027
Verlag: Van Haren Publishing, 2007

Inhaltsangabe

Previously known as: It Service Management based on Itil V3 - A Pocket Guide.

This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the Itil V3 upgrade.

Covering not only the Itil V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the Itil V3 functions and processes in a separate section as well.

Introduction to the Service Lifecycle

Lifecycle Phase: Service Strategy

Lifecycle Phase: Service Design

Lifecycle Phase: Service Transition

Lifecycle Phase: Service Operation

Lifecycle Phase: Continual Service Improvement

Designed for managers to give an overall picture of the Itil V3 upgrade.

Other languages available: Dutch,German,French,Italian,Japanese,Spanish

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Über die Autorin bzw. den Autor

Jan van Bon is responsible for managing the content of the ITSM Library which is published on behalf of ITSMF International. He represents itSMF-NL on itSMF-International's Publication Committee.
During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.

Von der hinteren Coverseite

Note: This pocket book is available in several languages: English, German, French, Dutch.

This Pocket Guide is a concise summary of ITIL® V3. A quick, portable reference tool to this leading standard within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?

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Verlag
Van Haren Publishing
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
9087531028
ISBN 13 
9789087531027
Einband
Taschenbuch
Anzahl der Seiten
168
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar