ISO/IEC 20000 An Introduction (ITSM Library) - Softcover

Selm, Leo Van

 
9789087530815: ISO/IEC 20000 An Introduction (ITSM Library)
Softcover
ISBN 10: 9087530811 ISBN 13: 9789087530815
Verlag: Van Haren Publishing

Inhaltsangabe

ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. This title complement EXIN and TÜV SÜD sylabus. The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easily accessible Introduction.

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Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Languages available: English, German, Spanish,, Dutch, Japanese

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Verlag
Van Haren Publishing
Sprache
Englisch
ISBN 10 
9087530811
ISBN 13 
9789087530815
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
236
Kontakt zum Hersteller
Van Haren Publishing, Miriam Blom
info@vanharen.net

Emmaplein 4
's-Hertogenbosch
5211VW
Niederlande

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