ISO/IEC 20000: A Pocket Guide (ITSM Library) - Softcover

Bon, Jan Van

 
9789077212790: ISO/IEC 20000: A Pocket Guide (ITSM Library)
Softcover
ISBN 10: 9077212795 ISBN 13: 9789077212790
Verlag: Van Haren Publishing, 2006

Inhaltsangabe

The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: • to promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations; • to support ISO 20000 training and certification; • to produce a quick reference to the core content of ISO 20000, for practitioners. ‘ISO 20000: A Pocket Guide’ is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

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Von der hinteren Coverseite

ISO/IEC 20000
A POCKET GUIDE
The goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of ISO/IEC 20000. It will help to bring ISO/IEC 20000 to an international audience quicker, by providing an easily accessible pocket guide.
to promote the awareness and the acceptability of ISO/IEC 20000 as a valid standard for IT Services organizations;
to support ISO/IEC 20000 training and certification;
to produce a quick reference to the core content of ISO/IEC 20000, for practitioners.
ISO/IEC 20000, a pocket guide is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experts in (IT) service provision, to those who are looking for a suitable approach to quality improvement issues.
The International ITSMF, through the efforts of its International Publications ESC, has endorsed this pocket guide as part of a common global library supporting a uniform understanding of ITSM knowledge and best practice.

Aus dem Klappentext

ISO/IEC 20000
A POCKET GUIDE
The goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of ISO/IEC 20000. It will help to bring ISO/IEC 20000 to an international audience quicker, by providing an easily accessible pocket guide.
to promote the awareness and the acceptability of ISO/IEC 20000 as a valid standard for IT Services organizations;
to support ISO/IEC 20000 training and certification;
to produce a quick reference to the core content of ISO/IEC 20000, for practitioners.
ISO/IEC 20000, a pocket guide is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experts in (IT) service provision, to those who are looking for a suitable approach to quality improvement issues.
The International ITSMF, through the efforts of its International Publications ESC, has endorsed this pocket guide as part of a common global library supporting a uniform understanding of ITSM knowledge and best practice.

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Verlag
Van Haren Publishing
Erscheinungsdatum
2006
Sprache
Englisch
ISBN 10 
9077212795
ISBN 13 
9789077212790
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
72
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

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9789077212899: ISO/IEC 20000 - Pocket Guide

Vorgestellte Ausgabe

ISBN 10:  9077212892 ISBN 13:  9789077212899
Verlag: Van Haren Publishing, 2006
Softcover