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Foundations of IT Service Management based on ITIL (ITILV2) - Softcover

Bon, Jan Van

 
9789077212585: Foundations of IT Service Management based on ITIL (ITILV2)
Softcover
ISBN 10: 9077212582 ISBN 13: 9789077212585
Verlag: Van Haren Publishing, 2005

Inhaltsangabe

The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official "Introduction to ITIL", plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination Since no single publication can have the answers to all the questions that arise in a field so multifaceted as IT Service Management, the aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.

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Verlag
Van Haren Publishing
Erscheinungsdatum
2005
Sprache
Englisch
ISBN 10 
9077212582
ISBN 13 
9789077212585
Einband
Taschenbuch
Auflage
2
Anzahl der Seiten
236
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar