Verwandte Artikel zu Bad Services: How to fix services that don't work

Bad Services: How to fix services that don't work - Softcover

Downe, Lou

 
9789063697211: Bad Services: How to fix services that don't work
Softcover
ISBN 10: 906369721X ISBN 13: 9789063697211
Verlag: BIS Publishers, 2026

Inhaltsangabe

Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step. The real challenge begins when that design is turned into reality.'Bad Services' delves into common obstacles. From organizational silos and risk aversion to a lack of buy-in, the barriers can seem insurmountable. This book helps you understand why service design often fails to be implemented and provides practical solutions to overcome these challenges. In 'Bad Services,' the author explores the universal difficulties faced when trying to deliver effective services. You'll learn how to identify the root causes of these issues and how to address them effectively. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery. You'll discover how to make a more significant, lasting impact with your work and create the conditions necessary for good services to thrive.'Bad Services' is an essential read for professionals at all levels who are involved in service design and delivery. The insights and strategies provided will help you navigate the complexities of service implementation and drive meaningful change in your organization. Discover how to turn the challenge of delivering good services into an opportunity for innovation and excellence.'Bad Services' is the sequel to the international bestseller ‘Good Services’.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Über die Autorin bzw. den Autor

Lou Downe is the former Director of Design for the UK Government where they founded the discipline of service design to the UK government, growing the 1000 strong designers into one of the largest, and most influential design team's in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award. Lou was voted one of the UK's top 50 Creative Leaders by Creative Review, and one of the world's 100 most influential people in Digital Government by Apolitical and writes regularly about Design. They're currently Director of Design and Transformation for the UK government where they're leading change in the UK's housing sector. She is author of the international bestseller Good Services.

Von der hinteren Coverseite

Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step. The real challenge begins when that design is turned into reality.'Bad Services' delves into common obstacles. From organizational silos and risk aversion to a lack of buy-in, the barriers can seem insurmountable. This book helps you understand why service design often fails to be implemented and provides practical solutions to overcome these challenges.
In 'Bad Services,' the author explores the universal difficulties faced when trying to deliver effective services. You'll learn how to identify the root causes of these issues and how to address them effectively. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery. You'll discover how to make a more significant, lasting impact with your work and create the conditions necessary for good services to thrive.'Bad Services' is an essential read for professionals at all levels who are involved in service design and delivery. The insights and strategies provided will help you navigate the complexities of service implementation and drive meaningful change in your organization. Discover how to turn the challenge of delivering good services into an opportunity for innovation and excellence.'Bad Services' is the sequel to the international bestseller ‘Good Services’.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
BIS Publishers
Erscheinungsdatum
2026
Sprache
Englisch
ISBN 10 
906369721X
ISBN 13 
9789063697211
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
272
Kontakt zum Hersteller
BIS Publishers
bis@bispublishers.com

Timorplein 46
Amsterdam
1094 CC
Niederlande