Good Services: How to Design Services that Work - Softcover

Downe, Louise

 
9789063695439: Good Services: How to Design Services that Work
Softcover
ISBN 10: 9063695438 ISBN 13: 9789063695439
Verlag: BIS Publishers, 2020

Inhaltsangabe

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.

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Über die Autorin bzw. den Autor

Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.

Von der hinteren Coverseite

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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Verlag
BIS Publishers
Erscheinungsdatum
2020
Sprache
Englisch
ISBN 10 
9063695438
ISBN 13 
9789063695439
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
192
Kontakt zum Hersteller
BIS Publishers
bis@bispublishers.com

Timorplein 46
Amsterdam
1094 CC
Niederlande