Quality Management - Softcover

This comprehensive text examines how to deliver efficient and effective services to customers. Made up of twenty chapters, the book explains the concepts and techniques of quality management supported with case studies. Numerical examples given in each chapter help students to easily understand concepts. Primarily designed for MBA, ME/MTech (Industrial Engineering, Production Engineering), BE/BTech (Mechanical Engineering and Production Engineering) and MSc (Operations Research and Statistical Quality Control), the book will also serve as a reference for professionals/consultants to carryout projects in manufacturing or service organisations. Key features Detailed coverage of process and statistical quality control. Chapters on ANOVA, orthogonal arrays and signal-to-noise ratio. A chapter on Six Sigma, including Shainin techniques. A chapter on the Analytical Hierarchy Process (AHP). Presentation of Design of Experiments (DOE) techniques.

R. Panneerselvam, PhD, is Professor, Department of Management Studies, School of Management, Pondicherry University, Puducherry, India. He has been Head of the Department, and Dean of School of Management, Pondicherry University. He has more than three decades of teaching and research experience, which includes his teaching of engineering and management students at Anna University, Chennai. He is the recipient of Academic Excellence Award in an International Conference on Advances in Industrial Engineering Practices (2010) and Best Teacher Award of Pondicherry University (2012-2013). The author of eleven books (all published by PHI Learning), Professor Panneerselvam has to his credit about 90 research articles published in national and international journals of repute and conference proceedings. He has also carried out overseas consultancy to CEMS, Malaysia. P. Sivasankaran, Assistant Professor, Department of Mechanical Engineering, ARS College of Engineering, Chennai. Also, he has served at various engineering institutions including Anna University, Chennai. He is teaching BE students of Mechanical Engineering and ME students of various related streams. He has published about 10 research articles in leading national and international journals. His research areas include assembly line balancing, production scheduling, flexible manufacturing system and quality management.