【二手旧书九成新】客户关系管理 汤兵勇 9787121114915 电子工业出版社 - Softcover

Customer Relationship Management [Paperback](Chinese Edition)

paperback. Zustand: New. Paperback. Pages Number: 262 Language: Simplified Chinese. Publisher: Electronic Industry Publishing House; 1 ( August 1. 2010). CRM from the actual business application needs. a more systematic introduction to customer relationship management (CRM) application of the basic theoretical methods and techniques. mainly to discuss the basic concepts of customer relationship management. relationship marketing and customer satisfaction. customer loyalty and customer value. customer model. planning. Artikel-Nr. F90593

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