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Inhaltsangabe
This book has explored the importance of five dimensions of service quality across developed country-united kingdom and developing country -Pakistan.This comparative study has target public health care units in the UK and private hospitals of Pakistan.There is empirical evidence about varying substantial values of these dimensions across each country.It is concluded that in both sectors, a performance of hospitals is lowest in responsiveness dimension of service quality. There is the highest level of assurance among public hospitals of United Kingdom but in Pakistani private hospitals, empathy dimension is on the higher side as compared to other four dimensions. Overall service quality in public hospitals of UK is better than those in private hospitals of Pakistan. This book also demonstrates empirical evidence about moderating role of Manager based on the gender discrimination enhancing customer's loyalty through service quality in the banking sector of Pakistan.This study suggests that Gender moderates the association between service quality and customer’s loyalty.
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Über die Autorin bzw. den Autor
Mr. Qaisar Iqbal is currently pursuing his PhD degree (Organizational Behavior) at School of Management, University of Science Malaysia.He has published many research papers in national and international journals exploring organizational commitment, job embeddedness, service quality, workplace spirituality, job-family preference attribute.
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Taschenbuch. Zustand: Neu. Neuware - This book has explored the importance of five dimensions of service quality across developed country-united kingdom and developing country -Pakistan.This comparative study has target public health care units in the UK and private hospitals of Pakistan.There is empirical evidence about varying substantial values of these dimensions across each country.It is concluded that in both sectors, a performance of hospitals is lowest in responsiveness dimension of service quality. There is the highest level of assurance among public hospitals of United Kingdom but in Pakistani private hospitals, empathy dimension is on the higher side as compared to other four dimensions. Overall service quality in public hospitals of UK is better than those in private hospitals of Pakistan. This book also demonstrates empirical evidence about moderating role of Manager based on the gender discrimination enhancing customer's loyalty through service quality in the banking sector of Pakistan.This study suggests that Gender moderates the association between service quality and customer's loyalty. Artikel-Nr. 9786202023801
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A Dyadic Perspective of Service Quality
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LAP LAMBERT Academic Publishing, 2017
ISBN 10: 6202023805
ISBN 13: 9786202023801
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Taschenbuch. Zustand: Neu. A Dyadic Perspective of Service Quality | Qaisar Iqbal (u. a.) | Taschenbuch | Englisch | 2017 | LAP LAMBERT Academic Publishing | EAN 9786202023801 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Artikel-Nr. 113378408
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A Dyadic Perspective of Service Quality
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LAP LAMBERT Academic Publishing Aug 2017, 2017
ISBN 10: 6202023805
ISBN 13: 9786202023801
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Taschenbuch. Zustand: Neu. Neuware -This book has explored the importance of five dimensions of service quality across developed country-united kingdom and developing country -Pakistan.This comparative study has target public health care units in the UK and private hospitals of Pakistan.There is empirical evidence about varying substantial values of these dimensions across each country.It is concluded that in both sectors, a performance of hospitals is lowest in responsiveness dimension of service quality. There is the highest level of assurance among public hospitals of United Kingdom but in Pakistani private hospitals, empathy dimension is on the higher side as compared to other four dimensions. Overall service quality in public hospitals of UK is better than those in private hospitals of Pakistan. This book also demonstrates empirical evidence about moderating role of Manager based on the gender discrimination enhancing customer's loyalty through service quality in the banking sector of Pakistan.This study suggests that Gender moderates the association between service quality and customer's loyalty. 56 pp. Englisch. Artikel-Nr. 9786202023801
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