Inhaltsangabe
The bank plays an important role in the economic development of the country. IT-enabled services offered by banks are growing at a very fast pace and the focus of banks has shifted from customer acquisition to customer retention. Here, Service quality plays an important role in achieving customer satisfaction and creating brand loyalty in the banking sector. In this context, this book is an attempt to evaluate the impact of IT-enabled services on the market performance of banks. This book overviewed the detail of the Indian banking sector, service quality, and market performance by taking into consideration the research work done by various researchers. Various models of service quality had been mentioned. The growth of the Indian ITES industry had been reviewed in terms of the Domestic and Export market. Pre and post-liberalization era of the Indian banking sector, the Role of IT-enabled services on banking practices had been explained.
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Über die Autorin bzw. den Autor
I Dr.Jyoti Verma completed my under graduation (Bachelor of Dental Surgery)from Krishnadevarya College of Dental Science and Hospital, Bangalore. Currently pursuing final year Post Graduation (Master of Dental Surgery)in periodontology at I.T.S Dental College, Hospital & Research Centre, Greater Noida.
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Accelerating the Development of Quality of IT-Enabled Banking Services
Verlag:
LAP LAMBERT Academic Publishing, 2022
ISBN 10: 6200005877
ISBN 13: 9786200005878
Neu
Taschenbuch
Anbieter: preigu, Osnabrück, Deutschland
Verkäuferbewertung 5 von 5 Sternen
Taschenbuch. Zustand: Neu. Accelerating the Development of Quality of IT-Enabled Banking Services | Jyoti Verma (u. a.) | Taschenbuch | Englisch | 2022 | LAP LAMBERT Academic Publishing | EAN 9786200005878 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Artikel-Nr. 121525963
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Foto des Verkäufers
Accelerating the Development of Quality of IT-Enabled Banking Services
Verlag:
LAP LAMBERT Academic Publishing Apr 2022, 2022
ISBN 10: 6200005877
ISBN 13: 9786200005878
Neu
Taschenbuch
Anbieter: buchversandmimpf2000, Emtmannsberg, BAYE, Deutschland
Verkäuferbewertung 5 von 5 Sternen
Taschenbuch. Zustand: Neu. Neuware -The bank plays an important role in the economic development of the country. IT-enabled services offered by banks are growing at a very fast pace and the focus of banks has shifted from customer acquisition to customer retention. Here, Service quality plays an important role in achieving customer satisfaction and creating brand loyalty in the banking sector. In this context, this book is an attempt to evaluate the impact of IT-enabled services on the market performance of banks. This book overviewed the detail of the Indian banking sector, service quality, and market performance by taking into consideration the research work done by various researchers. Various models of service quality had been mentioned. The growth of the Indian ITES industry had been reviewed in terms of the Domestic and Export market. Pre and post-liberalization era of the Indian banking sector, the Role of IT-enabled services on banking practices had been explained.Books on Demand GmbH, Überseering 33, 22297 Hamburg 200 pp. Englisch. Artikel-Nr. 9786200005878
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