Potential Development Strategies on Marine and Beach Tourism - Softcover

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Chapter: Measurement of Variables:
Measurement variables were used in order to gauge tourist satisfaction. These measurement variables, namely, product, attributes, management, satisfaction, tourist expenditures and tourist demographic, were considered in the structured questionnaire. The questionnaire was then given to 100 tourists visiting marine and beach tourism in Phuket, Thailand. The respondents were asked to assess their travel experience while in Phuket. The evaluation measurement had rate based on the five-point Likert scales. More details of the measurement variables can be seen in Table 3.1. This research will analyze how tourist satisfaction is being influenced by the measurement variables, product, attributes, and management of tourism product, tourist expenditures and tourist demographic.
1. Product:
There were six items considered in order to measure the satisfaction based on product. These six items considered were "Sea," "Sand," Beach," "Island," "Mountain," and "Eco-tourism product". Each of the six items was measured using a single 5-point Likert-type scale. The scale ranged from 1 = very unsatisfied to 5 = very satisfied.
2. Attributes:
There were four items considered in order to measure the satisfaction based on attributes. In this study, the four items considered were "Clean", "Beautiful", "Safety", and "Virgin". Each of the four items was measured using a single 5-point Likert-type scale. The scale ranged from 1 = very unsatisfied to 5 = very satisfied.
3. Management:
There were four items considered in order to measure the satisfaction based on management. In this study, the four items considered were "Attraction", "Amenities", "Accessibility", and "Image". Each of the four items was measured using a single 5-point Likert-type scale. The scale ranged from 1 = very unsatisfied to 5 = very satisfied.
4. Satisfaction:
There were three items considered in order to measure the satisfaction. In this study, the three items considered were "Overall satisfaction", "Comparison with expectation", and "Comparison with ideal". Each of the three items was measured using a single 5-point Likert-type scale. The scale ranged from 1 = very unsatisfied to 5 = very satisfied.
5. Tourist Expenditures:
There were five items considered in order to measure the satisfaction based on tourist expenditures. In this study, the five items considered were "Transportation expense to Thailand", "Hotel and accommodation expense in Thailand", "Domestic travelling expense within Thailand", "Shopping expense within Thailand", and "Food expense within Thailand". Each of the five items was measured using a single 5-point Likert-type scale. The scale ranged from 1 = very unsatisfied to 5 = very satisfied.
6. Tourist Demographics:
There were nine items considered in order to measure the tourist demographics. In this study, the three items considered were gender, age, years of schooling, education level, annual income, occupation, nationality, tourist expenditures, and length of the stay. The questions included in this study were asking for personal information such as: "What is your gender?", "What is your age?", "How many years did you spent to complete your highest education?", "What is your educational level?", "What is your annual income?", "What is your occupation?", "What is your nationality?", " How much is your trip expenditure ?", and "How long do you intend to stay?".[...].
Reliability:
In a natural and common definition, reliability is defined as the "steadiness" or "repeatability" of measures. Reliability has also something to do with the quality of measurement. Before reliability can be analyzed, the foundation of reliability needs to be understood. Then, know the score theory of measurement. Aside from that, the different types of measurement error were also important to learn since errors in measures are an important key in lowering the reliability. Having known the mentioned information, you can n