Shared Services – Foundation, Practice and Outlook: A comparison study of Shared Service implementations - Softcover

This book examines Shared Services, moving deeper than politics and marketing hype. It includes a number of real-life interviews with senior practitioners, and studies experiences from the SAP Best Practice Network for Finance and HR. It provides a conceptual framework to assess today's and future best business practices in Shared Services. Shared Services serve to reorganize and manage business processes. This involves reengineering, simplification, harmonization, consolidation, centralization and standardization. This is the essence of Shared Services. Human interaction is gradually being replaced by interactive information and communication system support, leading in some cases to full automation. Technology advances in recent years are the main drivers for this breakthrough in Shared Services.

Franz Hollich is a founding member and Business Solution Architect in the SAP Business Solution Architects Group (BSAG). The BSAG has the aim of serving as `trusted advisor' to the business at strategic customers and of building a sustainable, comprehensive partnership. Franz' focus here lies on business process sourcing. In his 20 years with SAP, he has held various positions in development, consulting and advisory field service support both abroad and at SAP's headquarters. Thomas Otter is Chief Business Solution Architect in the BSAG. He advises HR and Finance leaders on their HR and compliance application strategies. He has worked in Information Systems since 1992. Hans-Dieter Scheuermann Hans-Dieter is SVP and Head of BSAG, deploying his many years of experience in directly in strategic customer relationships. Previously, Hans-Dieter led SAP's development organization for financial and management accounting and strategic enterprise management.