WATER AND SANITATION SERVICES PROVISIONING:A CONSUMERS PERSPECTIVE: Consumers Have A Voice - Softcover

KARIUKI, PAUL

 
9783843384100: WATER AND SANITATION SERVICES PROVISIONING:A CONSUMERS PERSPECTIVE: Consumers Have A Voice
Softcover
ISBN 10: 384338410X ISBN 13: 9783843384100
Verlag: LAP LAMBERT Academic Publishing, 2010

Inhaltsangabe

The importance of the availability of water and sanitation is not debatable. National and international development agencies recognize the importance of water and sanitation for not only human consumption but also economic development. However, in most places the provision of water and sanitation services is poor. Inequities also exist in service provision, mostly in urban settlements. The supply- driven approach, which is government-driven, is not addressing consumer demands fully. It is recommended that a demand-driven approach, one which is consumer- driven be promoted. This approach puts the consumer at the centre of the delivery of basic services. It also allows consumers to participate in decision- making processes and recognizes that consumers come first in service delivery. Furthermore, it encourages them to honour their obligations by paying for the services received.

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Reseña del editor

The importance of the availability of water and sanitation is not debatable. National and international development agencies recognize the importance of water and sanitation for not only human consumption but also economic development. However, in most places the provision of water and sanitation services is poor. Inequities also exist in service provision, mostly in urban settlements. The supply- driven approach, which is government-driven, is not addressing consumer demands fully. It is recommended that a demand-driven approach, one which is consumer- driven be promoted. This approach puts the consumer at the centre of the delivery of basic services. It also allows consumers to participate in decision- making processes and recognizes that consumers come first in service delivery. Furthermore, it encourages them to honour their obligations by paying for the services received.

Biografía del autor

Paul Kariuki is a researcher and development consultant based in Durban, South Africa. He has experience in the areas of leadership,environment, HIV/AIDS & ICT. He is a graduate of KwaZulu Natal,Stellenbosch, Cape Town and Zululand universities with qualifications in development, management, monitoring and evaluation.He is married with a son.

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
384338410X
ISBN 13 
9783843384100
Einband
Tapa blanda
Anzahl der Seiten
120
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Verantwortliche Person
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