e-Governance, Service Delivery and Customer Satisfaction: Lessons for Developing Countries - Softcover

Naz, Rafia; Singh, Gurmeet; Raghuvar Dutt, Pathak

 
9783843355209: e-Governance, Service Delivery and Customer Satisfaction: Lessons for Developing Countries
Softcover
ISBN 10: 3843355207 ISBN 13: 9783843355209
Verlag: LAP LAMBERT Academic Publishing, 2010

Inhaltsangabe

Today customers/citizens of any nation want effective, efficient and equitable services. The global problem is one where Public service delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer. In Pacific island countries (Fiji, Solomons and PNG) the area of public service delivery and service quality in particular appears to have received fairly modest attention. The main objectives of this book are to get deeper understanding of the public service dilemma and understand the relationships between quality of services and how this impacts the citizen's satisfaction level.

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Über die Autorinnen und Autoren

RAFIA NAZ is a faculty at the School of Management and Public Administration, The University of The South Pacific, Fiji. GURMEET SINGH is Associate Dean Research and Graduate Affairs, FBE, The University of The South Pacific, Fiji. R.D.PATHAK is Acting Head, Graduate School of Business, FBE, The University of The South Pacific, Fiji.

RAFIA NAZ is a faculty at the School of Management and Public Administration, The University of The South Pacific, Fiji. GURMEET SINGH is Associate Dean Research and Graduate Affairs, FBE, The University of The South Pacific, Fiji. R.D.PATHAK is Acting Head, Graduate School of Business, FBE, The University of The South Pacific, Fiji.

RAFIA NAZ is a faculty at the School of Management and Public Administration, The University of The South Pacific, Fiji. GURMEET SINGH is Associate Dean Research and Graduate Affairs, FBE, The University of The South Pacific, Fiji. R.D.PATHAK is Acting Head, Graduate School of Business, FBE, The University of The South Pacific, Fiji.

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
3843355207
ISBN 13 
9783843355209
Einband
Taschenbuch
Anzahl der Seiten
428
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Presses Academiques Francophones
customerservice@vdm-vsg.de

Brivibas gatve 197
Riga
1039
Lettland