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Handling digital Value Streams: A Guideline for drafting, optimizing and digitizing Service Value Streams (Organisational Resilience in the digital Age) - Hardcover

Steigele, Helmut

 
9783750416154: Handling digital Value Streams: A Guideline for drafting, optimizing and digitizing Service Value Streams (Organisational Resilience in the digital Age)

Inhaltsangabe

The more you enter the world of doing business the digital way, the more you realize that it needs capabilities which relate to one discipline: Organisational Resilience. The ability to absorb unwished surprises which have a direct relationship to your business and to your business relationships. As long as you are not aware that the business ecosystem you live in, the service value streams you use for customer interaction and your enterprise governance play here a significant role, each disruption, each change in environment and each modification in customer demand patterns can become an existential issue. This Guide gives advice, examples and a storyboard to handle exactly this challenge

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Über die Autorin bzw. den Autor

Dr. Helmut Steigele is supporting more than 20 years mid-scale and large scale organizations, across the European area in establishing resilient and sustainable structures, value streams and service models.

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The more you enter the world of doing business the digital way, the more you realize that it needs capabilities which relate to one discipline: Organisational Resilience. The ability to absorb unwished surprises which have a direct relationship to your business and to your business relationships. As long as you are not aware that the business ecosystem you live in, the service value streams you use for customer interaction and your enterprise governance play here a significant role, each disruption, each change in environment and each modification in customer demand patterns can become an existential issue. This Guide gives advice, examples and a storyboard to handle exactly this challenge

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