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Servqual model for hotels and mainly to highlight service quality gap.Evolution of economies worldwide highlights the fact that the service sector is growing faster than any other sectors. In contrary, the productivity and consequently the quality of this sector seems to be declining. Therefore, designing quality service is considered as a major challenge in service organizations. This study attempts to identify the level of customer’s satisfaction in hotels of Vellore District and particularly of Vellore city, India. The SERVQUAL model is applied to measure customer satisfaction in the hotel industry.
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Servqual model for hotels and mainly to highlight service quality gap.Evolution of economies worldwide highlights the fact that the service sector is growing faster than any other sectors. In contrary, the productivity and consequently the quality of this sector seems to be declining. Therefore, designing quality service is considered as a major challenge in service organizations. This study attempts to identify the level of customer’s satisfaction in hotels of Vellore District and particularly of Vellore city, India. The SERVQUAL model is applied to measure customer satisfaction in the hotel industry.
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A Study on the model of Service Quality GAP
Verlag:
LAP LAMBERT Academic Publishing Sep 2018, 2018
ISBN 10: 3659913871
ISBN 13: 9783659913877
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Anbieter: buchversandmimpf2000, Emtmannsberg, BAYE, Deutschland
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Taschenbuch. Zustand: Neu. Neuware -Servqual model for hotels and mainly to highlight service quality gap.Evolution of economies worldwide highlights the fact that the service sector is growing faster than any other sectors. In contrary, the productivity and consequently the quality of this sector seems to be declining. Therefore, designing quality service is considered as a major challenge in service organizations. This study attempts to identify the level of customer¿s satisfaction in hotels of Vellore District and particularly of Vellore city, India. The SERVQUAL model is applied to measure customer satisfaction in the hotel industry.Books on Demand GmbH, Überseering 33, 22297 Hamburg 64 pp. Englisch. Artikel-Nr. 9783659913877
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A Study on the model of Service Quality GAP
Verlag:
LAP LAMBERT Academic Publishing, 2018
ISBN 10: 3659913871
ISBN 13: 9783659913877
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Paperback
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
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Paperback. Zustand: Brand New. 64 pages. 8.66x5.91x0.15 inches. In Stock. Artikel-Nr. 3659913871
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