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Driving Networked Service Productivity (Markt- und Unternehmensentwicklung Markets and Organisations) - Softcover

Buch 15 von 21: Markt- und Unternehmensentwicklung Markets and Organisations

Daiberl, Christofer F.

 
9783658295790: Driving Networked Service Productivity (Markt- und Unternehmensentwicklung Markets and Organisations)
Softcover
ISBN 10: 3658295791 ISBN 13: 9783658295790
Verlag: Springer Gabler, 2020

Inhaltsangabe

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  

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Über die Autorin bzw. den Autor

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.  

Von der hinteren Coverseite

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  

Contents 
  • The concepts of networked service delivery and networked service productivity 
  • Approaches for improving productivity from a network perspective  
  • The networked service productivity improvement technique  
  • Design principles for improving networked service productivity 

Target Groups 
  • Researchers and students in the field of service management and information systems  
  • Service managers and practitioners aiming to enhance the productivity of networked service offerings  

The Author 
Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.  

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Verlag
Springer Gabler
Erscheinungsdatum
2020
Sprache
Englisch
ISBN 10 
3658295791
ISBN 13 
9783658295790
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
288
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