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Exploring Service Productivity: Studies in the German Airport Industry (Markt- und Unternehmensentwicklung Markets and Organisations) - Softcover

Buch 10 von 21: Markt- und Unternehmensentwicklung Markets and Organisations

Lehmann, Claudia

 
9783658230357: Exploring Service Productivity: Studies in the German Airport Industry (Markt- und Unternehmensentwicklung Markets and Organisations)
Softcover
ISBN 10: 3658230355 ISBN 13: 9783658230357
Verlag: Springer Gabler, 2018

Inhaltsangabe

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.

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Über die Autorin bzw. den Autor

Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.

Von der hinteren Coverseite

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia. 


Contents 
  • Systematic literature review on service productivity 
  • Service productivity from a provider’s perspective, a customers’ perspective, and an operations perspective 
  • An interactive service productivity model 

Target Groups
  • Lecturer and students of service and innovation management, aviation and airport management, airport planning 
  • Innovation manager, customer and user experience manager, airport manager and planer  

The Author 
Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity. 

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Verlag
Springer Gabler
Erscheinungsdatum
2018
Sprache
Englisch
ISBN 10 
3658230355
ISBN 13 
9783658230357
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
368
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