Part 1 Comparative Analysis of the Ombudsman Institutions: Introduction.- Legal Framework.- Mandate.- Powers.- Awareness and Outreach.- Good Practice Examples.- Part 2: Reports on Different Jurisdictions: Australia Commonwealth Ombudsman.- Australia Ombudsman New South Wales.- Australia Northern Territory Ombudsman.- Australia Queensland Ombudsman.- Australia South Australian Ombudsman.- Australia Tasmanian Ombudsman.- Australia Victorian Ombudsman.- Australia Western Australian Ombudsman.- Hong Kong (Special Administrative Region of China) Ombudsman.- Cook Islands Ombudsman.- New Zealand Ombudsmen.- Papua New Guinea Ombudsman Commission.- Samoa Ombudsman.- Taiwan - Control Yuan.- Tonga Commissioner for Public Relations.- Vanuatu Ombudsman.- Annex.
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