The Relationship Aspect of Marketing.- A Systematic Approach to the Buyer-Seller Relationships.- The Economics of Customer Relationships.- Customer Loyalty and Business Economics.- The Driving Forces of Customer Relationships.- Supplier Relationship Levels - Consequences and Contents.- Relationships in Different Environments.- The Individualised Approach to Relationships.- The Sales Centre.- Relationship Marketing Strategy.
Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.