Management by Measurement: Designing Key Indicators and Performance Measurement Systems - Hardcover

Franceschini, Fiorenzo; Galetto, Maurizio; Maisano, Domenico

 
9783540732112: Management by Measurement: Designing Key Indicators and Performance Measurement Systems
Hardcover
ISBN 10: 354073211X ISBN 13: 9783540732112
Verlag: Springer, 2007

Inhaltsangabe

A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep “normative” effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure! The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that “magic rules” to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.

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Über die Autorin bzw. den Autor

Fiorenzo Franceschini is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored seven books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Manufacturing Servitization and Performance Measurement Systems. He is member of ASQ, the global leader in quality improvement and standards.
Maurizio Galetto Ph.D. is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored four books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Process Modeling and Surface Metrology. He is a member of CIRP, the international academy of production engineering.
Domenico Maisano Ph.D. is Associate Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored three books and many publications on international journals and conference proceedings. His main scientific interests are in the field of Quality Engineering, Performance Metrics and Industrial Metrology.

Von der hinteren Coverseite

A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep "normative" effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure!

The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that "magic rules" to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.

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Verlag
Springer
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
354073211X
ISBN 13 
9783540732112
Einband
Gebundene Ausgabe
Anzahl der Seiten
253
Kontakt zum Hersteller
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ProductSafety@springernature.com

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Darmstadt
64293
Deutschland

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9783642092275: Management by Measurement: Designing Key Indicators and Performance Measurement Systems

Vorgestellte Ausgabe

ISBN 10:  3642092276 ISBN 13:  9783642092275
Verlag: Springer, 2010
Softcover