Verwandte Artikel zu Customer Service Excellence through Internet of Things

Customer Service Excellence through Internet of Things - Softcover

Yerpude, Samir; Singhal, Tarun Kumar

 
9783330346109: Customer Service Excellence through Internet of Things
Softcover
ISBN 10: 3330346108 ISBN 13: 9783330346109
Verlag: LAP LAMBERT Academic Publishing, 2017

Inhaltsangabe

This Book is a great amalgamation of Business and Information Technology. The Customer Service domain is a vital one, determining the future of an organization, as well as the results in Customer Satisfaction and Customer Retention. Measures are taken to engage the customers and all their interaction points to offer a uniform experience across locations. Information Technology plays a vivacious role to enable this business process. This book helps to take the next leap by fusing the Internet of Things with the business process to achieve EXCELLENCE in CUSTOMER SERVICE PROCESS...Indeed a Must Read...

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Über die Autorin bzw. den Autor

Samir Yerpude has various research publications on IoT, CRM and Business Analytics. Masters in Operations & Mechanical Engineer by Profession, has a National Award (IT) to his credit.Dr Tarun Kumar Singhal, Professor (IT Management), Symbiosis Institute of Telecom Management. Has numerous research publications on Social Media, IT & IoT.

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2017
Sprache
Englisch
ISBN 10 
3330346108
ISBN 13 
9783330346109
Einband
Taschenbuch
Anzahl der Seiten
60
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Editions Muse
customerservice@vdm-vsg.de

Brivibas gatve 197
Riga
1039
Lettland