Handbook of Service Science, Volume II - Softcover

​1 Introduction: Why Another Handbook?.- 2 Service Timing: Designing and Executing Service in a Dynamic Environment.- 3 Designing Service Systems to Enhance Perceived Decision Control.- 4 The Sequence of Service: An Affect Perspective to Service Scheduling.- 5 Customer Adoption of AI in Service Encounters.- 6 Optimal Structure of Experiential Services: Review and Extensions.- 7 A Human-centered, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective.- 8 Emerging Design Research Themes: A Research Review from Design, Service, and Management Studies.- 9 High-tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhythm of the Patient in Technology Interventions.- 10 Customer Experience Analytics: Dynamic Customer-Centric Model.- 11 The Future of Service Systems: From Synergetics to Multi-Sided Platforms.- 12 Using Employees' Collective Intelligence for Service Innovation: Theory and Instruments.- 13 A Multilayer Framework for Service System Analysis.- 14 People and Social Interaction: Drivers of Service Innovation.- 15 Queues in Service Systems: Some Unusual Applications.- 16 Clarifying the Concept of Smart Service Systems.- 17 Exploring the Journey to Services.- 18 Digital Workers in Nested, Networked Holistic Service Systems: A New Workplace Culture from a Service Science Perspective.- 19 Visualizing and Improving Service Processes with PCN Analysis.- 20 Value-in-Context: An Exploration of the Context of Value and the Value of Context.- 21 On the Evolution of Service Ecosystems: A Study of the Emerging API Economy.- 22 Institutionalization Process of Service Innovation: Overcoming Competing Institutional Logics in Service Ecosystems.- 23 Innovation in Sociomaterial Practices. The Case of IoE in The Healthcare Ecosystem.- 24 Toward the Service Science of Education.- 25 Leveraging Big Data Platform Technologies and Analytics to Enhance Smart City Mobility Services.- 26 Population Health as a Network of Services: Integration of Health, Education, and Social Services.- 27 Incremental and Radical Service Innovation in Healthcare.- 28 Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and their Implications for Innovation.- 29 On the Ethical Implications of Big Data in Service Systems.- 30 Service-Dominant Logic: Inward and Outward Views.- 31 Service Economies and Complexity.- 32 A Perspective on the Field of Service Science.- 33 Embedding Humans into Service Systems Analysis: The Evolution of Mathematical Thinking about Services.- 34 The Demolition of Service Scientists' Cultural-boundaries.- 35 Capturing Value in the Service Economy.- 36 Service as Intersubjective Struggle.