Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent - Hardcover

Akkermans, Henk

 
9783319720166: Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent
Hardcover
ISBN 10: 3319720163 ISBN 13: 9783319720166
Verlag: Palgrave Pivot, 2018

Inhaltsangabe

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

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Über die Autorin bzw. den Autor

Henk Akkermans is Professor of Supply Chain Management at Tilburg University, the Netherlands.

Von der hinteren Coverseite

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Palgrave Pivot
Erscheinungsdatum
2018
Sprache
Englisch
ISBN 10 
3319720163
ISBN 13 
9783319720166
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
172
Kontakt zum Hersteller
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Heidelberg
69115
Deutschland

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Vorgestellte Ausgabe

ISBN 10:  3030101479 ISBN 13:  9783030101473
Verlag: Palgrave Pivot, 2018
Softcover