Part1. Data Envelopment Analysis, in brief, with little math.- Chapter1. DEA models overview.- Chapter2. Survey of the banking literature.- Chapter3. Survey of other financial services literature.- Part2. DEA in Banking.- Chapter4. Banking corporation studies: In-country studies.- Chapter5. Banking corporation studies: Multinational studies.- Chapter6. Bank branch productivity applications: Basic applications - Efficiency measurement.- Chapter7. Bank branch productivity applications: Managing bank productivity.- Chapter8. Bank branch productivity applications: Focused applications to improve performance.- Chapter9. Bank branch productivity applications: Strategic branch management issues addressed with DEA.- Chapter10. Bank branch operational studies using DEA.- Chapter11. Bank branch benchmarking with quality as a component.- Part3. Non-banking financial services.- Chapter12. Securities market applications: Risk measurement of IPOs.- Chapter13. Securities market applications: Pension, mutual and hedge fund insights with DEA.- Chapter14. Securities market applications: Stock market valuation of securities and financial services - Insights with DEA.- Chapter15. Financial services beyond banking: Credit unions.- Chapter16. Financial services beyond banking: Insurance.- Chapter17. Financial services beyond banking: Corporate failure prediction.- Chapter 18. Financial Services beyond Banking: Risk tolerance measures for portfolio investors.- Part4. Guidance on applying DEA, interpreting results, recognizing caveats and other useful information.- Chapter19. Guide to DEA model formulation.- Part5. Conclusions.- Chapter20. Conclusions and recommendations.
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