Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference on Service Science (Springer Proceedings in Business and Economics) - Softcover

Buch 72 von 111: Springer Proceedings in Business and Economics
 
9783030309695: Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference on Service Science (Springer Proceedings in Business and Economics)
Softcover
ISBN 10: 303030969X ISBN 13: 9783030309695
Verlag: Springer, 2020

Inhaltsangabe

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. 

The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

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Über die Autorin bzw. den Autor

Hui Yang is an Associate Professor in the Harold and Inge Marcus Department of Industrial and Manufacturing Engineering at The Pennsylvania State University, University Park, PA. Dr. Yang's research interests focus on sensor-based modeling and analysis of complex systems for process monitoring, process control, system diagnostics, condition prognostics, quality improvement, and performance optimization.
Robin Qiu is a tenured full Professor of Information Science, teaches a variety of courses including Predictive Analytics, Management Science, Business Process Management, Decision Support Systems, Project Management, Enterprise Integration, Enterprise Service Computing, Software Engineering, Web-based Systems, Distributed Systems, Computer Architecture/SOA, Computer Security, Web Security, Operations Research, and System Engineering. Dr. Qiu’s research interests include Big Data, Data/Business Analytics, Smart Service Systems, Service Science, Service Operationsand Management, Information Systems, and Manufacturing and Supply Chain Management.
Weiwei Chen is an Associate Professor of Supply Chain Management in Rutgers Business School – Newark and New Brunswick at Rutgers University. Dr. Chen’s current research interest lies in operations and finance interface, as well as supply chain operations planning and scheduling. He also works on simulation and randomized global optimization methodologies. He has extensive experience working with businesses and public sectors to improve strategic decisions and operational efficiencies using data analytics. He has taught courses in optimization modeling, operations analysis, and lean six sigma.

Von der hinteren Coverseite

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. 

The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

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Verlag
Springer
Erscheinungsdatum
2020
Sprache
Englisch
ISBN 10 
303030969X
ISBN 13 
9783030309695
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
412
Herausgeber
Yang Hui, Qiu Robin, Chen Weiwei
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Weitere beliebte Ausgaben desselben Titels

9783030309664: Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference on Service Science (Springer Proceedings in Business and Economics)

Vorgestellte Ausgabe

ISBN 10:  3030309665 ISBN 13:  9783030309664
Verlag: Springer, 2019
Hardcover