Winning C-Store customers and keeping them is the result of hard and smart work by everyone from the cashier who greets the person coming in the door to the maintenance team who keep the coolers humming to the owner, who provides the necessary tools for his or her staff to be successful. This book is a collection of tips from those people who make C-Stores work well. If Your Have Time to Lean, You Have Time to Clean documents not only the tips from the best c-store operators as well as Store Performance – a system that the best operators use to make their stores run efficiently, achieve financial goals, make their customers happy, and retain key staff.
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